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Statement of Patient Rights and ResponsibilitiesAll patients of home care services, and their representatives, possess basic rights and responsibilities. These include the right to: Receive services without regard to race, creed, gender, age, handicap, sexual orientation, retaliation, veteran status, or lifestyle; Be treated with consideration, respect and full recognition of the patient's dignity and individuality, including privacy in treatment and personal care needs, and have property treated with respect and not subject to misappropriation; Be free from any mental abuse, physical abuse, neglect, or exploitation of any kind from agency staff; Receive medical, nursing, therapeutic and personal care in accordance with the plan of care; Be informed, before care is initiated, and prior to a change of rates, charges or services, to the extent to which payment for agency services may be expected from Medicare or other third party sources, and the extent to which payment may be required from the patient; Be informed orally and in writing of the following as soon as possible, but no later than 15 calendar days from the date the agency became aware of the change; billing policies; payment policies; and any changes in the information provided on admission; Participate in the development of the plan of care and any modification thereof, before it is made; Choose whether or not to participate in research, investigational or experimental studies or clinical trials after receiving a full understanding of information explained; Receive information regarding the agency's liability insurance upon request; Confidentiality of the clinical and financial records and be informed of Western Home Care Policies and Procedures regarding disclosure of the clinical record; Have communication needs met; Be informed in advance, both orally and in writing, about the care to be furnished and of any changes in the care to be furnished, including the disciplines that will furnish care, and the frequency of visits/services proposed; Refuse treatment or withdraw consent for treatment and be informed of results and/or risks; Participate in the selection of options to alternative levels of care or referral to other organizations; Receive education, instructions and requirements for continuing care when services are discontinued; Exercise civil rights and religious liberties, including the right to submit grievances to the agency and to be free from restraint, interference, coercion, discrimination, or reprisal; Have the family or the patient representative exercise the patient's rights when the patient has been judged incompetent; Receive services without regard to whether or not advance directives have been executed; Be notified in advance of treatment options, transfers, when and why care will be discontinued; Be fully informed orally and in writing of the following before care is initiated - services/ products and equipment available directly or by contract and organization ownership and control; Make informed decisions about care and treatment plans and to receive information in a way that is understandable; Communicate a concern verbally and in writing regarding treatment or care or respect for property to the Western Home Care Director of Clinical Services or the Western Home Care Clinical Supervisor by calling 702.262.5500, 24 hours/ 7 days a week and to also communicate concerns to the Department of Health Services about agency services, including complaints regarding the implementation of advanced directives as well as the right to ask questions about local home health agencies;
Voice grievances regarding treatment or care that is (or fails to be) furnished, or regarding the lack of respect for property by anyone who is furnished services on behalf of the home health agency and must not be subjected to reprisal, restraint, interference, coercion, or discrimination for doing so; Receive and access services consistently and in a timely manner in accordance with agency stated policies; Expect that the home health agency will investigate complaints made by a patient or patient's representative and that the existence of the complaint and the resolution of the complaint be documented; Receive information on advanced directives including a description of the individual's rights under state law and how such rights are implemented by the agency; Be referred to another provider if the agency is unable to meet the patient's needs or if the patient is not satisfied with the care that they are receiving. These include the responsibility to: Remain under a doctor's care while receiving agency services; Provide agency with a complete and accurate health history; Sign the required consents and releases for insurance billing; Provide agency with all requested insurance and financial information; Cooperate with your doctor, our staff, and other caregivers; Accept the responsibility for any refusal of treatment; Provide a safe home environment in which your care can be given; Treat agency personnel with respect and consideration; Participate in your care by asking questions and expressing concerns; Abide by agency's policies, which restrict duties our staff may perform; Advise the agency administration of any dissatisfaction or problems with your care; Report unexpected changes in your condition to those clinicians/agencies responsible for your care; Provide accurate insurance/financial information as we expect charges for your services to be paid in full; For further information on insurance billing, place call to 702.262.5500. Western Home Care 4035 E. Post Rd Las Vegas, NV 89120 702.262.5500 Phone 702.262.9997 Fax |
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Patient Privacy Notice Statement of Patient Rights and Responsibilities © 2010 Western Home Care |
Employee Portal |
Terms and Conditions Developed by: Inexo, Inc. |